Scheduling and Cancellations
Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hour notice. You can either give us a call or text 1-800-408-2676 or email us at info@ocsculptspa.com
Our Policy:
- Any cancellation or reschedule made less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to $25.
- If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.
- Due to high demand of appointments being booked and customer waitlist, we are now requiring a 20% deposit on all appointments. Deposit will be applied to any service being booked with balance due on appointment day.
- In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.
- For Groupon based services, late cancelation and no shows will result in loss of that session.
- For Free Consultations, we do not charge any cancellation fees. However, if more than 1 appointment is canceled after 24 hours, Cancellation fees will be charged upon your next visit.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone.OC Sculpt Spa policies are presented and provided in the best quality and tradition of excellent servicing for our established and
future clientele. Thank you for viewing and supporting our policies criteria.
Refunds and Guarantees
Our intent is for each customer’s satisfaction. Returns and refunds are limited
1. Services received cannot be refunded
2. Refunds will only be considered if any purchased services or deposits have not been received or used towards any services.
Refunds will only be considered if presented within 7 days of purchase. Products can only be refunded if unused and in its original packaging. If product is opened or used it is possible that a restocking fee will be charged
3. No refunds are given for gift card orders.
4. Gift card orders are not exchangeable.
5. We do not offer refunds regardless of customer satisfaction with results